Frequently Asked Questions

What types of products do you offer?

At Woofy, we offer a wide range of high-quality pet accessories, including interactive toys, grooming tools, food bowls, beds, collars, leashes, travel carriers, and much more. Whether for dogs or cats, we have something special for every furry friend.

How long does shipping take?

Our goal is to deliver your orders as quickly as possible! Our standard shipping time is 5 to 8 business days, depending on your location. Once your order has shipped, you will receive a confirmation email with tracking details.

How can I track my order?

Once your order has shipped, you'll receive an email with your tracking number and a link to track your package. If you need assistance, our support team is always available.

How can I contact your customer service?

Our friendly support team is always ready to help. You can contact us by email at wagwoofy@gmail.com . We aim to respond to all your inquiries within 24 hours.

What payment methods do you accept?

We accept all major payment methods, including Visa, MasterCard, PayPal, and Apple Pay. Your payments are processed securely for a worry-free shopping experience.

Are your products safe for pets?

Of course! Safety is our top priority. All Woofy products are made with pet-safe materials and undergo rigorous testing for quality, durability, and comfort.

What makes Woofy different from other pet stores?

We focus on offering carefully selected, quality pet products that combine style, comfort, and functionality. Our friendly team is passionate about pets and we're here to make shopping for your furry friends fun and stress-free.

Is my personal information secure?

Yes, we take your privacy and security very seriously. Our website uses SSL encryption to ensure the security of your personal information during the purchasing process.