Privacy Policy
Last updated: March 17, 2025
This Privacy Policy describes how Woofy (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from woofywang.com (the "Site"), or communicate with us in connection with the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether a customer, website visitor, or other individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other action required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources, as detailed below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses detailed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you submit directly to us through our Services may include:
- Contact information, including your name, address, telephone number and email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information , including your username, password, security questions, and other information used for account security purposes.
- Customer service information, including information you choose to include in communications with us, for example, when you send a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the Services (" Usage Data "). To do this, we may use cookies, pixels and similar technologies (" Cookies "). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information relating to your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, which collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, in order to fulfill our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section "Third Party Websites and Links" below.
How we use your personal information
- Provide Products and Services. We use your personal information to provide the Services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, managing shipping, facilitating returns and exchanges, and other account-related functions.
- Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, SMS, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better customize the Services and advertising on our Site and other websites.
- Security and fraud prevention. We use your personal information to detect, investigate, and take action against potentially fraudulent, illegal, or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other login information with anyone. If you believe your account has been compromised, please contact us immediately.
- Communication with you and improving service. We use your personal information to provide customer service and improve our Services. This serves our legitimate interests: responding to your needs, providing you with effective services, and maintaining our business relationship with you.
Cookies
Like many websites, we use cookies on our site. For specific information about the cookies we use to operate our store with Shopify, see https://www.shopify.com/legal/cookies . We use cookies to optimize our site and services (including remembering your actions and preferences), perform analytics, and better understand how users interact with the services (in our legitimate interest to administer, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our site to better customize services, products, and advertising on our site and other websites.
Most browsers automatically accept cookies by default, but you can set your browser to delete or reject cookies using the controls. Please note that deleting or blocking cookies may negatively impact your user experience and may cause some Services, including certain general features and functionality, to function improperly or become unavailable. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
How we disclose personal information
Under certain circumstances, we may disclose your personal information to third parties for the performance of contracts, legitimate purposes, and other reasons, subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, fulfillment, and shipping).
- With business and marketing partners to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to send you products or through your use of social media widgets or login integrations, with your consent.
- With our subsidiaries or otherwise within our corporate group, in our legitimate interests of running a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we collect and use your personal information" and "How we disclose personal information" :
| Category | Categories of recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, we encourage you to review their privacy and security policies and other terms and conditions. We do not guarantee or assume responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information contained therein. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be viewed by other users of the Services or by users of those platforms, without any limitation on their use by us or any third party. The inclusion of such links does not, in itself, imply endorsement of the content on such platforms or their owners or operators, unless indicated on the Services.
Children's data
The Services are not intended for use by minors, and we do not intentionally collect personal information from them. If you are the parent or guardian of a minor who has provided us with their personal information, you may contact us using the contact information below to request its deletion.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of persons under the age of 16.
Security and retention of your information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Furthermore, the information you send us may not be secure during transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute; they may apply only in certain circumstances, and in certain cases, we may deny your request as permitted by law.
- Right of access/knowledge : You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to delete : You may have the right to request that we delete the personal information we hold about you.
- Right to correct : You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to portability : You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Restriction of processing : You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of consent : Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Appeal You have the right to appeal our decision if we refuse to process your request. You can do so by responding directly to our denial.
- Managing communication preferences We may send you promotional emails, and you can unsubscribe at any time by using the unsubscribe option provided in the emails we send you. If you unsubscribe, we may continue to send you non-promotional emails, such as those related to your account or orders you've placed.
You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.
Complaints
If you have a complaint about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or to lodge your complaint with your local data protection authority.
International users
Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information is also processed by third-party staff, service providers, and partners in these countries.
If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent authority in the United Kingdom, as applicable, unless the data transfer is to a country determined to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call us or email us at wagwoofy@gmail.com.